How to Use Store Credit

• If your account has valid store credit, the system will automatically apply it at checkout (up to 20% of the order total).
• To adjust the credit amount used, go to the [Order Info] section on the checkout page, click “Apply Store Credit,” enter the desired amount (up to 20% of the total), and press [Apply].

Membership Renewal Criteria

Important Notes

• Membership status is automatically updated daily at 12:00 AM (GMT+8).
• Log in to [My Account] to check your current tier, benefits, and store credit balance.
• The evaluation period for upgrade/renewal is 12 months; required spending must be met within this period.
• Only orders marked as “Paid” and not “Cancelled” count toward tier evaluation.
• Each issued store credit is valid for 180 days from the date of issuance; expired credits will not be reissued.
• Seasonal credits (spring/winter) are issued on June 1st and November 1st each year (postponed if it falls on a holiday), valid for 90 days.
• Birthday credits are automatically issued at midnight on your birth month and are valid for 30 days.
• Members with VVIP status and above may request seasonal tea samples once per season (spring/winter) each year; application is required.
• Only registered and logged-in members are eligible for membership rewards and upgrades.
• Spending amounts cannot be combined across different accounts.
• Spending that qualifies for a tier upgrade does not count toward renewal requirements.
• BESTEA reserves the right to modify, adjust, or terminate the membership program and related promotions without prior notice.